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small business survival
Firing a client is easier on everyone when you're thoughtful about how you handle it - including expressing appreciation for their patronage.
Small Business Issues   •   August 24, 2020   •   6 min read

5 tips for kindly firing a client

If you’ve been in business for a while, chances are you’ve taken on a client that turned out to be …

Apologizing is an important small business customer service strategy
Small Business Issues   •   August 17, 2020   •   10 min read

Good customer service includes apologies

Have you ever met someone or dealt with a company who refused to acknowledge a mistake? We’re human. We all …

Small business owners need to move beyond fear to make it through this.
Quirky stuff   •   March 24, 2020   •   8 min read

Being flexible helps you and your community

It’s times like this that bring out the best – and worst – in people. I’m appalled by the behavior …