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small business success
Apologizing is an important small business customer service strategy
Small Business Issues   •   August 17, 2020   •   10 min read

Good customer service includes apologies

Have you ever met someone or dealt with a company who refused to acknowledge a mistake? We’re human. We all …

Mentors lead to small business success with the guidance they give. One lesson was to pick a nicer restaurant for lunch meetings. It doesn't cost much more to leave a great impression.
Networking, Small Business Issues   •   February 24, 2020   •   6 min read

Mentors lead to small business success

Is there a place besides where you live that you keep tabs on? For me, that’s Rochester, NY. While I’m …